Step 1 of 3 · Connection
Plug your Ledger into your computer
Connect your Ledger hardware wallet with the provided USB cable, then unlock it with your PIN to start the diagnostic.
- Use the original USB cable
- Unlock the device with your PIN
- Keep it plugged in during the scan
Step 3 of 3 · Diagnostic result
Your Ledger is corrupted and needs to be reset
The device storage is damaged and cannot be trusted. Your funds are safe on the blockchain — continue on the official Ledger restore process to wipe and reinstall the wallet using your recovery phrase.
You will continue on the official Ledger restore page at ledger.com
